Effective Date: 03 Feb 2025
Last Updated: 25 Jul 2025
At Redland Securities, we take your security seriously. This Fraud Protection Policy outlines the steps we take to protect your personal and financial information, as well as your responsibilities as a user of our services.
- Our Commitment to Security
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We are committed to protecting your accounts and data through a combination of advanced technology, strict internal procedures, and industry best practices, including:
- Encryption: All sensitive data is encrypted in transit and at rest using industry-standard protocols (e.g., TLS/SSL).
- Secure Authentication: We require multi-factor authentication (MFA) for account access and support biometric logins where applicable.
- Account Monitoring: We use real-time monitoring systems to detect and respond to suspicious activity or unauthorized access.
- Data Minimization: We collect only the information necessary to provide our services and protect your account.
- Employee Training: All employees undergo regular training on fraud prevention and data security.
- User Responsibilities
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To help us protect your accounts, we require you to:
- Protect Your Credentials: Do not share your login information, passwords, or authentication codes with anyone.
- Use Strong Passwords: Use complex, unique passwords and update them regularly.
- Monitor Your Account: Review your account activity frequently and report any unauthorized transactions immediately.
- Stay Vigilant: Be cautious of phishing emails, text messages, or phone calls claiming to be from Redland Securities. We will never ask you for your password or full Social Security Number via email or text.
- Identifying and Reporting Fraud
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If you suspect unauthorized activity or fraud, please report it immediately using one of the following methods:
- Phone: +852 3008 2057
- Email: fraud@redlandsecurities.com
- Online: redlandsecurities.com
Our fraud investigation team will promptly review your report and take appropriate action to protect your account.
- What We Do in the Event of Fraud
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Upon identifying suspicious or unauthorized activity:
- We may temporarily suspend or freeze your account to prevent further unauthorized use.
- We will initiate an investigation and may request additional information to verify and resolve the issue.
- In eligible cases, we may provide fraud reimbursement in accordance with our terms and applicable laws and regulations.
- Limitations of Liability
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Redland Securities is not responsible for losses due to:
- User negligence or failure to follow security recommendations.
- Unauthorized access resulting from malware, keyloggers, or compromised devices.
- Transactions initiated with valid credentials by individuals granted access by the account holder.
Please refer to our Terms of Service and Privacy Policy for full details on limitations and responsibilities.
- Policy Updates
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We may update this Fraud Protection Policy from time to time to reflect changes in technology, laws, or our practices. The revised version will be posted on our website with an updated effective date.
