Welcome to our FAQ page!

Here you'll find answers to the most common questions about our company, services, security, and support. If you don’t see what you’re looking for, feel free to contact us.

About Redland Securities

Redland Securities is a secure and user-friendly financial services advisory firm that helps individuals and businesses manage their money, invest, and achieve financial goals. We offer a large number of services suitable for the novice investor, to the experienced.

No, Redland Securities is not a bank. However, we partner with licensed financial institutions to offer banking services, and all deposits are protected as per applicable regulations in both our clients and our jurisdictions.

Security & Privacy

Yes. Funds held through our partner banks are fully protected for each depositor, in each of our partners insured banks. We also monitor for suspicious activity and offer fraud protection measures.

Accounts & Services

You can create an account online by speaking to one of our experts and then signing up and filling out your account opening documentation. You’ll need to verify your identity and link a funding source, such as a bank account.

We aim to keep fees transparent and minimal. You can view our full pricing and fees breakdown in our documentation. Common fees vary depending on what services you choose however the most common include subscription fees, transfer fees, investment management fees.

Transfers & Transactions

You can deposit and withdraw funds through your linked bank account. To initiate a transfer please speak with your account manager and they will direct you the best way to transfer your funds to ensure no complications.

Bank transfers typically take 1–3 business days. Processing times may vary depending on your banking institution and transfer type.

Technical Support

No! Our mobile app is currently in development, and we are looking to release it to both IOS and Android in the second quarter of 2026!

Legal & Compliance

Yes. We comply with all applicable financial regulations and partner only with regulated institutions. This includes KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements. We are fully lisenced and registered with The Securities and Futures Commission of Hong Kong (CE Reference: BSW699)

Still Have Questions?

We're here to help!

Contact our support team at:

  • Email: support@redlandsecurities.com
  • Phone: +852 3008 2057
  • Live Chat: Available Monday–Friday, 9:00am–6:00pm (GMT+8)
  • Support Center: Contact Us